Your privacy is our priority. This policy clearly explains how 89bet collects, uses, stores, and protects each member's personal information — in line with strict international data protection standards.
Our Commitment to Your Privacy
Six core principles that form the foundation of how 89bet protects and handles the personal data of every member in Malaysia.
All data transmitted between your device and 89bet's servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
89bet never sells, rents, or trades members' personal information to any third party for marketing purposes without your explicit consent.
You have the right to access, correct, transfer, or request deletion of your personal data at any time through the account portal or by contacting our support team.
Data is stored on servers equipped with multi-layered firewalls, strict access controls, and 24/7 security monitoring systems to prevent unauthorized access.
The 89bet privacy policy is structured in accordance with international regulatory requirements for the online gambling industry, ensuring responsible and lawful data handling.
Any changes to this privacy policy will be communicated to members in advance via an in-platform notice or email — not silently updated without notification.
89bet values the privacy of everyone who uses our platform. This Privacy Policy transparently explains how we collect, use, store, protect, and in certain circumstances share your personal information when you register for or use any of the services at 89bet.lc.
We understand that trust is the foundation of the relationship between a platform and its members. That is why we are committed to always being transparent about how we handle data — not merely to meet legal requirements, but because it is the right thing to do for every member who has entrusted us with their information.
By using the 89bet platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for assistance with account closure.
89bet only collects information that is strictly necessary to provide our members with a secure, compliant, and high-quality service. The categories of data we collect are as follows:
When you register an account, we collect information such as your full name, mobile number, email address, date of birth, and state of residence. This information is required to verify your identity and ensure only eligible individuals can use the platform.
To meet regulatory compliance requirements, we may request copies of identity documents such as your MyKad or passport, as well as proof of current address. These documents are stored securely and accessed only by authorized personnel.
We collect the bank account or e-wallet information you register for deposit and withdrawal purposes. Full account numbers are not stored in our system — only the last few digits and bank name are recorded for verification purposes.
We automatically record technical information when you use the platform, including IP address, device type, operating system, web browser used, pages visited, and session duration. This data helps us detect suspicious activity and improve the user experience.
| Data Category | Example | Purpose of Collection |
|---|---|---|
| Identity | Name, date of birth, IC number | Age verification & KYC |
| Contact | Email, phone number | Communication & account security |
| Financial | Banks, e-wallets, transaction records | Deposit & withdrawal processing |
| Technical | IP, device, browser | Security & platform improvement |
| Behavior | Game records, login activity | Fraud detection & compliance |
Every piece of information we collect has a clear and lawful purpose. 89bet uses your personal data for the following purposes:
89bet does not share members' personal information arbitrarily. There are limited situations where data sharing is necessary and lawful, namely:
We work with payment service providers, licensed gaming platforms, and technology service providers that help us operate the platform. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
In certain circumstances, 89bet may be required to disclose member information to government authorities, regulatory bodies, or law enforcement agencies where a valid court order exists, or in connection with investigations into money laundering or other illegal activities.
Information may be disclosed when we believe such disclosure is necessary to protect the rights, property, or safety of 89bet, our members, or the public — for example in cases of suspected fraud or platform security threats.
Protecting your information is a responsibility we take very seriously. 89bet implements multiple layers of security controls to ensure members' personal data remains protected at all times.
All communications between your device and 89bet's servers are secured using TLS 1.3 protocol with AES-256 encryption. This means that even if data were intercepted, it would be unreadable to any unauthorized party.
Access to members' personal data within the 89bet organisation is restricted based on the principle of least privilege — staff are only granted access to the information strictly necessary to perform their duties. All access is logged and continuously monitored.
Our security systems operate around the clock to detect unusual activity, unauthorized access attempts, and cyber threats. Any detected security incident is addressed immediately by our information security team.
While we do our best to protect your account, account security also depends on your own actions. Please use a strong password, enable the two-factor authentication (2FA) available in your account, and never share your login details with anyone.
89bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect platform functionality and prevent you from logging in to your account.
As a 89bet member, you have important rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
You have the right to request a copy of all personal data we hold about you.
You may request correction of inaccurate or incomplete data at any time.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for specific purposes, such as marketing communications.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain defined circumstances.
To exercise any of the above rights, please contact our support team via email at [email protected]. We will process your request within 14 working days and may require identity verification before the request is processed.
89bet retains members' personal data for as long as their account remains active or as long as necessary to fulfil the purposes outlined in this policy. The following are data retention guidelines by category:
Once the retention period ends, data will be securely deleted or anonymised so it can no longer be linked to any specific individual.
The 89bet platform may contain links or integrations with third-party services such as licensed game providers and payment processors. The 89bet Privacy Policy applies only to our own platform.
When you interact with third-party services through our platform — such as launching games from specialist providers — those providers may collect their own data in accordance with their separate privacy policies. We encourage you to read the privacy policy of each service provider you use.
89bet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Members will be notified of any significant changes through:
Continued use of the 89bet platform after changes take effect constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account by contacting our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our dedicated support team will respond in a timely manner.
With a transparent privacy policy and internationally standard data protection, you can play with peace of mind at 89bet — a platform that puts the safety and trust of Malaysia members first.